ITIL Certification Training

Prerequisite for the course

  • Knowledge in IT is sufficient for the Foundation course. 


What if You miss a  class?

You can access recording video of to your missed class on our website.

Can i attend a demo class before enrollment?

You can view our live-demo  session recordings always.

Who should go for this Training?

This training of qwikmind is suited for all the professional which will be provided by trained IT professional.

What if I have more queries?

Write to us at with your query and we will get back to you soon.

About The Course

In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The Information Technology Infrastructure Library (ITIL) is a core set of best practices for IT service management which serve to align IT services with business needs.

Why This Course

  • ITIL is world’s most sought-after, widely-used, acknowledged and Professional IT Service Management Certification.

  • This framework helps organizations in providing effective IT services reducing costs, increasing customer satisfaction, increasing productivity and much more.

  • This online foundation training course on ITIL gives you an opportunity to get through ITIL Certification, which will further offer excellent jobs and better salaries.

Course Description

  • ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

  • ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification and the interdependent nature with ITIL. This is the first such mapping that ISO (the International Organization for Standardization) has allowed to be part of their standards.

What you will learn

  • Thoroughly understand the concepts, terms and terminology of ITIL

  • Understand ITIL best practices and how to implement them to streamline processes for continuous improvement

  • Understand the fundamentals of Service Management and Service Lifecycle to improve business decisions and optimize customer expectations

  • Get thorough preparation for ITIL Foundation certification

Course Contents

  • Service Management as a Practice

  • Service Lifecycle

  • Key Principles and Models

  • Generic Concepts, Processes, Functions & Roles

  • Service Strategy

  • Service Design

  • Service Transition

  • Service Operation

  • Continual Service Management

  • Technology and Architecture

  • Qualification Scheme